If you see pending transactions on your bank statement from Lyte but have not received an order confirmation, these are authorisations from failed charge attempts. Any authorisations related to failed charge attempts will be removed within a few days depending on your bank.
Any failed charge attempts will likely have occurred due to payment security and fraud prevention measures we apply to ensure all fans are protected. The reasons could include:
- Incorrect CVC entered (most common)
- Card expiration date provided is incorrect
- Address information provided is incorrect
- Insufficient funds
If you have any concerns regarding a charge failure, we would advise you to contact your card issuer directly for more in-depth information.
Please note this may mean that you don't have a valid order, you can check for any valid orders in your Lyte account HERE. If you do not have a valid order you can make a purchase HERE.