VENUE AND LOCATION
Butlins Bognor Regis
Upper Bognor Rd, Bognor Regis PO21 1JJ
Q: I have a booking enquiry, who do I contact?
A: Please contact: firstname.lastname@example.org
Q: Are tickets for the entertainment and accommodation sold separately?
A: Unfortunately not. It is a licensing condition that you must be a resident Butlins to enjoy the entertainment. When you make a booking it includes your accommodation and the weekend’s entertainment.
Q: There are 3 of us but we would like a 4 berth accommodation. Do we need to pay for the extra berth?
A: Yes, Accommodation is charged at its full occupancy rate, not the amount of people necessarily staying in it. So if you book a 4 berth accommodation, the price will be for 4 people whether you have 1 or 4 people in there.
Q: I would like to book an accommodation but do not have all the names for the booking?
A: This is fine. Initially all you need to do is add your details. All other information needs to be supplied early in 2024.
Q: Are personal assistant tickets available?
A: As this is a group booking and in line with Butlins normal conditions, Personal Assistant tickets are not available.
Q: Do we need to bring and show photo ID?
A: Yes - photo ID is required when you check in for every guest on the booking and must match - we must emphasise that without photo ID matching the guest details on the booking, wristbands will not be issued. We ask for passports as there is an international audience at this event and passports are universally recognised. Driving licenses are also accepted forms of photo ID as are PASS registered cards on the Governments scheme or international photo ID cards.
All guests travelling to our resorts aged 18 or over are required to provide identification on arrival. Failure to provide identification (as specified above), if asked will lead to refusal of entry to our resorts. In addition, for every guest on the booking we must have the full name, date of birth, full postal address including post code, contact telephone number and with your consent, an email address so that we can keep all parties informed of our pre-arrival guides, this is inclusive of up to date entertainment information about your break and future offers. The above information is also required to ensure we know the identity of all guests ensuring that we help to provide an environment that is safe and secure for all. This information MUST be provided within 48 hours of making a booking online or over the telephone. If this information is not provided by this date, we reserve the right to cancel your booking.
Q: Do we get issued event wristbands when we check in?
A: Yes, we'll be issuing you with wristbands on your arrival at check-in. It is your responsibility to ensure that you look after and wear your wristband at all times whilst at the event. Wristbands are issues to guests individually on presentation of valid photo ID. Guests without wristbands will be refused entry to venues and may be required to leave the resort without refund. If your wristband breaks, bring the broken wristband to us and we will replace it free of charge. If you lose your wristband, you will be charged £100 for a new one.
Q: Can party leaders or lead guests collect all wristbands for their booking?
A: Unfortunately not. All guests must be present when checking in so that photo ID can be checked. Party Leaders cannot collect wristbands for their guests.
Q: Can you re-sell wristbands?
A: This is a big no no. Anyone found to be offering the resale of wristbands prior or during the break will lead to the booking being cancelled for both the individual involved and anyone associated to the booking, if identified whilst on resort you will be asked to leave, with no offer of a refund for any time missed on resort. Likewise anyone offering individual tickets for the event will not be allowed to attend and or asked to leave with no refund. There are no tickets for this event, all bookings are made in advance with guests registered to their accommodations.
Q: When can we check in to the Southport Weekender?
A: Check-in is from 2pm on Friday the 15th March and access to accommodation is from 4pm. Between these times you will have access to bars and restaurants on site. Last entry on to site is at Midnight.
All rooms must be vacated and checked out of, by 10am on Monday 18th March.
Q: Is there any charge for name changes?
A: Lead bookers names cannot be changed. After guest details are submitted in early 2024, name changes are possible. The charge for this will be £30.
BOOKING AND PAYMENT INFO
Q: Are deposits, payment plans or bookings refundable?
A: Deposits and any other payments are non refundable. Please be sure you want to make the booking before making deposit payments or subsequent payments. Full details on refunds are available in the event’s T&C’s.
Q: What are the booking fees?
A: Booking fees are set at around £10 per person for all bookings based on the accommodation size, not the amount of people staying in it.
Q: I have a booking for 8 or 12 people, how do I place this booking on the system?
A: If you book for 8 or 12 or any other multiple of room sizes, we would allocate you adjoining apartments or rooms if and when this is possible. Customers wanting different room types would need to be made on separate bookings. The Maximum number of people on any one booking is 20. Any more than 20 need to be done on separate bookings.
Q: Do hotel rooms and apartments have mini fridges?
A: All hotel rooms have chillers and hotel apartments have fridges. All self catering apartments have fridges. Room only apartments do not have fridges or chillers.
Q: What options are available for wheelchair access?
A: There are 10 self catering apartments which are accessible and 30 hotel rooms. Please confirm you need a wheelchair accessible accommodation when sending your guest details in early 2024.
Q: Do rooms or apartments have towels in them?
A: All Gold and above self catering apartments and hotel rooms come with towels. No Silver bookings include towels. Towels can also be hired on site from Guest Services.
TRAVEL AND TRANSPORT
Q: Is there parking on site
A: Yes, although we really want people to consider car sharing as much as possible. If everyone drives their own car without sharing - there will not be enough parking on site. Please do what you can to share cars as much as possible.
It's easy to get to Bognor Regis by car, with the resort just over an hour away from the M25 London orbital motorway and London Gatwick International Airport. We urge as many people as possible to car-share with others coming to the event. This is a sold out event and we want try to make sure everyone can park on site.
Bognor Regis is roughly an hour away from London Victoria to Bognor Regis train Station. Some services require that you change at Barnham, so be sure to check with National Rail for times and fares. Bognor Regis Railway Station is very close to the town centre, and taxis can be hired from within Bognor Regis Train Station, they cost less than £5.
If arriving by train, please enter the Butlins site via the pedestrian gate at this postcode: PO21 1NU
The local bus service Stagecoach, run regular services from most towns and places surrounding the Bognor Regis area, you can view timetables and fares online here.
National Express run services that stop at our resort entrance, for more information from their website click here.
The closest ferry port to Bognor Regis is Portsmouth Harbour which is around 24 miles away, with the next closest port at Newhaven, approximately 42 miles away from resort.
Gatwick Airport is the nearest international airport, which is about an hour's drive from Bognor Regis, and has a regular train service that runs from the airport to Bognor Regis. Next closest airports are Bournemouth Airport at around 67 miles away from Bognor Regis and Southampton Airport which is only 38 miles away. Also Visit Southampton Airport Guide for comprehensive travel information.
Q: Is there a minimum age for attending the Southport Weekender?
A: Yes, this event is for 18s and over.
Q: Can we bring our own booze in?
A: Yes, you may bring up to 12 x 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. You may bring this with you on arrival to the weekend only; there is no re-entry with alcohol.
Q: What is the venues alcohol and drugs policy?
A: For the safety, wellbeing and enjoyment of all of our guests, we do not allow guests to bring excessive quantities of alcohol onto our resort. We are committed to responsible drinking and will confiscate any excessive alcohol at the resort entrance or from your accommodation during your break and give it back to you at the end of the weekend. You may bring up to 12 x 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. You may bring this with you on arrival to the weekend only; there is no re-entry with alcohol. Where repeated attempts to breach this condition are made, Butlin’s reserves the right to terminate the contract without notice and without refund of monies paid. Please be aware that for licensing reasons only drinks bought in our venue bars may be consumed in our venues. Also, you cannot take drinks from one venue to another. We have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal substance will be asked to leave our resort and will not receive a refund for any part of their break.
Q: What is the policy on behaviour and compliance?
A: To ensure that a safe and secure environment is provided for all of our guests and team, we ask that you please show consideration to others and treat people and our facilities with respect at all times.
Offensive, illegal, or any form of anti social behaviour including any form of abuse to fellow guests or staff or any excessive noise will not be tolerated. If guests fail to comply with these rules at any point throughout their break, or Butlin’s/Southport Weekender reasonably suspects that they may fail to do so, their contract it will be terminated. They and their party will have their booking cancelled prior to arrival and or during their stay whilst on resort, without refund.
These are standards that we expect from our guests from the moment they contact us, throughout their break and during any post break communications.
Contracts will also be terminated if Butlin’s/Southport Weekender has a reasonable suspicion that any guest has committed, or intends to commit any of the above.
If you suffer from any verbal or physical abuse please report it immediately to a member of security staff or resort safety team so that it can be dealt with immediately.
Q: What am I not allowed to bring?
A: For security reasons, all Southport Weekender ticket holders will be subject to searches at entry to the event. Please be patient if there are queues, and please cooperate with any security requests and all searches.
We have put in place all necessary measures to maximise public safety, working closely with the authorities. You can also play your part in keeping Southport Weekender Festival safe and secure by reading the following text on restrictions and prohibited items.
Restrictions and prohibited items:
In order to facilitate the security, safety and comfort of all patrons, Southport Weekender reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags, cars and all other items on entry and exit, and to confiscate items which may cause danger or disruption to the event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).
- Anything illegal or offensive.
- Illegal Substances and New Psychoactive Substances (Legal Highs) Southport Weekender takes any drug use very seriously, including the use of nitrous oxide inside or outside the event, and anyone found in possession of drugs may face prosecution.
- Large sound systems.
- Tents and gazebos, tables, BBQs, stoves and gas canisters.
- Animals, with the exception of assistance dogs, are not permitted at any time within any areas of the site.
- Dangerous or hazardous items g. knives, scissors, flares, fireworks, lighter fuel, aerosols, spray cans, air horns, klaxons or similar, laser pens.
- Chinese lanterns and Fireworks.
- Bicycles, skateboards and scooters.
- Any other items not included in the above list that we consider to be unsafe or pose a risk to public safety and/or security.
- You are allowed to bring prescribed medication on site when accompanied by a doctor’s note or valid medical certificate.
Q: Is it possible to book into the Ocean Spa?
A: Yes, the Ocean Spa is taking bookings for both use of the spa and for treatments. Please contact them by email at email@example.com to make enquiries or bookings.