You will receive an email at least 2 months prior to the event with instructions on how to redeem all elements of your order. The CID Presents Guest Services department will coordinate with you to determine your travel plans and arrange for all public transportation for you upon your arrival at the Cancun Airport.
- When will I be paid out?
- When will I receive my tickets?
- Can a do a partial package return? For instance, if I have a 2-person package, can I return the 2nd person’s part of my package and I can basically keep it so that I own a 1-person package?
- Will you let me know if additional accommodations become available in the resort I have a request for?
- If I have multiple requests, will the remaining request be cancelled if one of them gets fulfilled?
- Can I cancel my requests at any time?
- Can I make multiple requests?
- When will my request be fulfilled?
- When can I return my tickets?