Can I get a refund if I didn't purchase through Lyte? April 30, 2020 22:26 Updated Please contact the BottleRock customer support team here with your refund request since you purchased your ticket(s) from the festival directly. Related articles I returned my passes to Lyte, when will I get paid? Can I get a refund for my BottleRock pass I bought on Lyte? Is BottleRock 2020 Postponed? My Coachella order says delivered but I haven't got it? Can I return my Aftershock passes if I purchased on a payment plan?