Can I get a refund if I didn't purchase through Lyte? April 30, 2020 22:26 Updated Please contact the BottleRock customer support team here with your refund request since you purchased your ticket(s) from the festival directly. Related articles Can I get a refund for my BottleRock pass I bought on Lyte? Is BottleRock 2020 Canceled? How long do I have to request a refund for BottleRock 2020? How long will it take for my refund to be processed? How do I return tickets?