Who can I contact for more information on swaps? October 11, 2022 18:45 Updated Submit a request through our Help Center and a member of our Fan Experience team will be happy to assist you. Related articles What happens if my swap can't be completed? How long does a swap take? Is there a fee associated with a swap? I've listed my Coachella tickets for a swap. Am I guaranteed to get the tickets I want? Will I be able to return or swap my tickets on the exchange before my layaway plan is fully paid?